Individuals or small groups discuss their specific needs with the trainer to agree on where the greatest progress can be made in the shortest time.
These classes are usually based around checklists of "How can I…?" questions.
How can I be friendlier in Emails?
How can I get through to the right person on the phone?
How can I take a visitor out to lunch?
The classes use the latest multimedia content and all students are emailed the "whiteboard" content at the end of the class.